DATA PRIVACY
Asap Marketing's personal data protection principles
YOUR REQUESTS FOR CHANGES TO YOUR PERSONAL DATA
As a user of Asap Marketing services, you can modify your personal data by contacting us at asapmarketing@wanadoo.fr
If you wish to delete your customer account, you can also perform this action (be careful, this action is irreversible, you will lose access to your order history. But it will be possible to create a new customer account) by contacting us at asapmarketing@wanadoo.fr
It is possible to export your personal data by contacting us at asapmarketing@wanadoo.fr
For any other request to access, obtain, rectify or delete your personal data, please contact us at asapmarketing@wanadoo.fr
INTRODUCTION
This page describes the principles with which Asap Marketing collects different types of data about its customers. The elements described on this page are explained in detail in the Asap Marketing data protection principles. This page also details the commitments concerning the security and data protection policy of Asap Marketing in order to respect your privacy as much as possible.
DEFINITIONS
In order to avoid imprecise interpretation, here are some elements for understanding the terms used:
Personal data: any information relating to an identified or identifiable natural person is deemed to be an "identifiable natural person" a natural person who can be identified, directly or indirectly.
Processing: any operation or set of operations whether or not carried out using automated processes and applied to data or sets of personal data (collection, recording, transmission, storage, conservation , extraction, consultation, use, interconnection, segmentation, etc.).
PROCESSOR
Any processing of personal information communicated to Asap Marketing is carried out under the responsibility of Asap Marketing, 1 509 Chemin des Brusquets - 06600 Antibes - France, SIRET : 44290791100022.
HOW DO WE COLLECT DATA ABOUT YOU?
The collection of your personal data (such as name and contact details) is most often based on your customer or other relevant relationship with us. For example, we collect data when you perform actions on our services, using Asap Marketing services or providing us with other information.
When you use Asap Marketing's network and communication services, for example when making a call or sending an e-mail, identification data is stored in our systems for use of the services.
When you visit Asap Marketing websites or load pages on them, you leave us various types of anonymous browsing data, such as your IP address and browsing history. The operation of the services is based on the use of cookies.
We may collect data based on your consent.
We also collect data from our potential customers when they participate in contests, sweepstakes or customer events.
WHAT DATA DO WE COLLECT?
This data includes your name, surname, company, email, telephone, logo, address, direct marketing information and consent, information provided by yourself, customer classification information, order, delivery, agreement and invoicing. We store what can be connected to you.
Data created and collected during communication includes information about communicating parties, time of connection, routing information, data transfer protocol, format of connection and location information.
When browsing the Internet, "measurement data" is collected using cookies. This data cannot be associated with a person.
The customer information we collect helps us personalize and continually improve your shopping experience on Asap Marketing services. We use this information to process orders, deliver products and services, process payments and communicate with you about your orders, products, services and promotional offers, maintain and update our files and thus your accounts with us, provide you with content such as wishlists and customer reviews and recommend products and services that may be of interest to you. We also use this information to improve our website, prevent or detect fraud or abuse on our website, and enable third parties to provide technical, logistical or other functions on our behalf.
LIST OF TYPES OF INFORMATION WE COLLECT:
INFORMATION YOU GIVE US
We collect and store all information that you provide to us through our website or through other means. You can choose not to communicate certain information to us, this decision may nevertheless limit the use of our services. We use the information you provide to us, in particular to respond to your requests, improve our services and communicate with you.
AUTOMATICALLY COLLECTED INFORMATION
Every time you contact us, we receive and store certain types of information. Like many other websites, we use, among other things, "cookies" and obtain certain types of information when your browser accesses the Asap Marketing site or advertisements and other content displayed on other websites by Asap Marketing or for his account.
HOW DO WE HANDLE YOUR INFORMATION?
Please note that Asap Marketing staff and its subcontractors act under an obligation of secrecy when processing data relating to you.
We maintain the confidentiality of data concerning you and ensure that it is only used for predefined purposes.
Your data is processed for the purpose of producing and delivering the agreed services, developing the services, invoicing, providing you with the best and most comprehensive service possible, and informing you of our services.
We also use your data for communication with customers, such as sending information about our services and for direct marketing purposes.
We also use the data for customer profiling using billing, usage amounts, length of customer relationship and external classifications. We use both summary usage data and person-specific data to create target groups for marketing.
We process the data of our potential customers for direct marketing purposes.
We make every effort to ensure that customer data is up-to-date and correct. We remove obsolete and unnecessary data where possible. We protect all data about you through personal task-based access rights and prevent third-party access to the data.
WHERE DO WE SEND YOUR DATA?
We only submit your data to the extent permitted by applicable law and as indicated in the file description to authorities and other telecommunications companies.
When we use sub-processors, we ensure that they are subject to the same privacy policy as us regarding the use of your data. We are also responsible for this kind of manipulation for you.
Asap Marketing's data protection principles
The purpose of this data protection policy is to describe the principles and practices we follow at Asap Marketing to ensure the protection of privacy, confidentiality of communication and the legal protection of our clients.
Asap Marketing regularly updates this policy as operations or services change or develop. For this reason, we encourage you to regularly review the latest statement.
Important core values for Asap Marketing include the confidentiality of customer data and communication, as well as the protection of customer privacy in all business operations. When handling the personal data of our customers, we follow French legislation, orders and instructions from the authorities and good data processing practices.
Asap Marketing implements a high level of data protection. Personal and identification data as well as location-related data are collected only for specific predefined and lawful purposes and are not processed in a manner incompatible with these purposes.
We maintain physical and electronic security measures and safeguard procedures in connection with the collection, storage and disclosure of personal customer information. Our security procedures may require us to ask you for proof of your identity before we can provide you with your personal information.
GENERAL PRINCIPLES OF CUSTOMER DATA MANAGEMENT
The processing of personal data must always be justified for the operations of Asap Marketing. Asap Marketing has defined the purpose of collecting, handling and submitting personal data in the following section.
Asap Marketing only processes customer data necessary for its operations, as defined for the purpose of use indicated in the file description for the customer register. We make every effort not to process incorrect, incomplete or outdated data.
The processing of customer data is generally based on a relevant relationship, information received while using or registering for a service, or your consent. We may also process your data for other reasons, for example at your request or where required by law. Your information may be processed within Asap Marketing. We encourage our customers to regularly update their contact details.
Please note that as a customer of Asap Marketing, you have the right to check what data about you has been stored in our information systems, or that it is not there is no data about you in our file. You can also refuse the use of your data in accordance with the relevant legislation. The inspection can be carried out once a year free of charge.
The data inspection request must be made with a signed document between Asap Marketing and you.
Collection, storage, extraction and processing of personal data
REGISTER OF DATA COLLECTED DIRECTLY VIA ASAP MARKETING SERVICES:
CONTACT FORM
Data collected: surname, first name, company, address, telephone, email, message and consents
Objective pursued: Customer relationship management
Data retention: Database registration
Retention period: Customer lifetime
Access to data: Asap Marketing's customer relations department
Is the data stored or processed outside the EU: Yes
CUSTOMER ACCOUNT CREATION
Data collected: name, surname, address, telephone number, e-mail address, direct marketing information and consent, company contact, company name, information provided by you, customer, order, delivery, agreement and billing classification information. We store what can be connected to you.
Objective pursued: Order / Order tracking / Address / Returns / Credit note / Loyalty management
Data retention: Database registration
Retention period: Customer lifetime
Access to data: Logistics (partially, only data related to the processing and shipping of your order) / Marketing department / Customer service
Is the data stored or processed outside the EU: Yes
OPTIN NEWSLETTER FORM
Data collected: email and consents
Objective: Marketing emails
Data retention: Optin in database
Retention period: Customer opt-in period excluding customer refusal
Access to data: The marketing department
Is the data stored or processed outside the EU: Yes
In accordance with the law "Informatique et Libertés", you can exercise your right of access to the data concerning you and have them rectified via the contact button available at the top of this page
REGISTER OF DATA TRANSMITTED TO SUBCONTRACTORS VIA ASAP MARKETING SERVICES:
GOOGLE ANALYTICS
Provider information: https://analytics.google.com/analytics
Provider location: United States
Pursued objective: Site traffic analysis + Remarketing
Is the data stored or processed outside the EU: Yes
GDPR charter of the service provider: https://privacy.google.com/intl/fr_fr/businesses/compliance/
GOOGLE ADWORDS
Provider information: https://adwords.google.com
Provider location: United States
Objective pursued: Advertising + Remarketing
Is the data stored or processed outside the EU: Yes
GDPR provider charter: https://privacy.google.com/intl/fr_fr/businesses/compliance
MAILCHIMP
Provider information: https://mailchimp.com/
Provider location: United States
Objective: Marketing emails
Is the data stored or processed outside the EU: Yes
GDPR provider charter: https://kb.mailchimp.com/fr/accounts/management/about-the-general-data-protection-regulation
SENDING AND SHARING DATA
Asap Marketing may only submit your data to third parties in accordance with applicable law. We submit information on request to authorities, for example the police and security authorities, as well as other authorities on the grounds specified by law.
Information about our customers is an important part of our business and our job is not to trade in it. We share this information only in the cases previously expressed and for the purposes described in this privacy policy with Asap Marketing control and which are either subject to this privacy policy or apply rules at least as protective as those described in this policy. confidentiality.
In addition, we may submit your data to subcontractors, in which case we will ensure that the confidentiality of the data is maintained, and we will also be responsible for the management of the data in this case. If we process your data outside the EU region, we will protect your data by ensuring that the processor guarantees the appropriate processing of the data.
PROCESSING OF IDENTIFICATION AND LOCATION DATA RELATED TO ELECTRONIC COMMUNICATION
Asap Marketing treats all data and messages created during communication as confidential. Our personnel are bound by an obligation of secrecy and a prohibition on using messages or other confidential information. When communication takes place over a network, it always leaves a trace. These network traces are called credentials if they can be connected to a person. Network traces are created, for example, during telephone calls, sending e-mail and SMS messages and browsing the Internet, and may contain information about the correspondents, the connection route or routing, the protocol of data transfer used, the event and the terminals used or their location.
Asap Marketing manages communication identification and location information in accordance with applicable law for the purposes of, for example, implementing and using the Services, billing and technical development. The data may also be used for the billing of other service providers insofar as this is necessary.
Asap Marketing may also manage identification data in the event of misuse, data security breach and breakdown repair.
In all of the above situations, we only process identification and location data to the extent necessary to perform a certain specific task.
USE OF LOCATION DATA
An actual tracking method where another person can track another person's whereabouts requires the consent of the person to be located. The client may not be located at all if he refuses geolocation services.
If we submit location information to location service providers, we ensure by appropriate means that there is consent from the person to be located.
PERSONS AUTHORIZED TO MANAGE IDENTIFICATION AND LOCATION DATA
Only specific individuals at Asap Marketing whose work requires access to identification and location data, may process such data.
In practice, permission is only granted to persons performing tasks related to billing, maintenance or development of communication networks or services, prevention and investigation of abuse, customer service and marketing. Persons with the right to handle the data may only handle it to the extent required to perform individual tasks.
Duration of identification and location data processing and data storage
We process identification and location data for as long as necessary for the purposes of billing, technical development, fault repair, marketing, investigation of misuse or data security. However, manipulation only takes place to the extent required by the actions and without unduly compromising the confidentiality of a message and the protection of privacy.
We store data required from invoicing for at least one year from the due date of the invoice and for a period not exceeding three years from the date due date of the invoice, unless it is necessary to keep the data for a longer period. Otherwise, data is stored to the extent permitted and required by relevant legislation.
WEBSITES, VISIT TRACKING
We also collect data regarding website visits. This data includes the IP address and the corresponding DNS name, the organization that registered the IP address, the name and address of the page visited, the time the page was loaded and the type of browser.
Please note that the IP address is an identification required for the operation of the Internet, used to direct messages transmitted over the Internet to the appropriate places. Typically, the IP address is not connected to the person using the computer, but it may be connected to the organization that registered the IP address. The IP address connection can be established at the request of the authorities.
COOKIES
As a customer of Asap Marketing, you can visit our website anonymously. However, like most websites, we use cookie technology. When you view our website, the cookie sets a random number to the browser which does not indicate your identity. Cookies help Asap Marketing determine which sections of the website are most popular, where visitors go and how long they stay there. The data is used to implement and develop services and target advertisements on the website.
You can prevent cookies from being stored by changing your browser settings. In some cases, prevention can slow down or make it impossible to navigate the pages or the website.
DATA SECURITY
We ensure the security of the data on our services using methods commensurate with the severity and sophistication of the threats and the cost.
Asap Marketing takes care to perform actions to prevent data security breaches or eliminate disruptions that affect data security. Additionally, we use every means to ensure that message confidentiality or privacy is not unduly compromised when performing the above actions.
We provide information about our services' data security actions and other data security issues through appropriate channels, such as our website.
In order to prevent data security breaches and eliminate disruptions to data security, we may, among other things, prevent the receipt of electronic messages, remove viruses and other malware messages and take other comparable technical measures. Necessary measures within the permitted and required limits specified in the relevant legislation. We use physical, administrative and technical safeguards to keep messages and identification data transmitted over the communication network secret. These actions reduce the risk of data about you being disclosed to third parties and prevent misuse or other unauthorized access
Please note that as a user of Asap Marketing services, you must also use the most appropriate methods to ensure your own data security. We encourage you to store and use our services and your terminals with care and to control their use, for example by using secure codes and unique passwords, and to use sufficient anti-virus and firewall services and keep them that way. than the updated operating system.
CUSTOMER COMMUNICATION AND DIRECT MARKETING
Asap Marketing sends customer messages regarding its products and services to its customers through the consent available on the site.
Asap Marketing also sends direct marketing messages in electronic format. You have the right to prohibit Asap Marketing from sending direct marketing messages. You may opt out of marketing by following the instructions included in the direct marketing message or by contacting us at asapmarketing@wanadoo.fr.